This community is a comprehensive resource for anyone who works (or wants to work) in a customer service job, from home or otherwise. Support Driven is well known for its Slack workspace, which connects you to other people in the field and has dedicated channels for local meetups. The group also hosts a semi-annual conference, blog, newsletter and job board. During the interview process, share what excites you about the position and talk about how your priorities match the hiring company’s values.
These must-have resources range from the latest support software to an office chair that keeps you comfortable. You may have mastered clear communication with customers over the phone, but you need to foster the same dialogue within your remote team. Harvard Business Review suggests that employees actually overcommunicate when working in dispersed teams.
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This is a remote position, so the ideal candidate must be self-motivated and able to work independently. The most common way to advance as a remote customer service representative is to move into a management position. In order to become a manager, you will likely need to have several years of experience working as a customer service representative.
What is Remote Customer Service
Furthermore, most customer service outsourcing companies work remotely from some other location than where the business is operating. To work remotely and virtually, you need to possess some computer skills. You are probably guiding customers through the interface on their own computers when you help them with software. You would also need access to a strong internet connection and a desktop/smartphone.
This will help you develop the skills you need to succeed in this role. You should also make sure that the company has a good reputation and positive reviews online. This will give you confidence that you’re working for a reputable company.
Remote Customer Service Representative Job Description Example
Coursera’s editorial team is comprised of highly experienced professional editors, writers, and fact… This means customers don’t have to wait as long to get the help they need. Simple questions might be answered by a computer program, like a chatbot, and that lets the human workers focus on the harder what is remote customer service problems. It also lets them have people working at all hours, so someone is always available to help. Post your jobs & get access to millions of ambitious, well-educated talents that are going the extra mile. It should be professional enough to make you look smart and confident but still human.
- If the interview takes place over video chat or the phone, get dressed up and prepare as you would for an in-person interview.
- However, there are some very important skills you must possess to succeed as in this position.
- The demand for remote customer service representatives is rising, and this could be one of the most exciting jobs in 2022.
- As a remote customer service agent, you’ll need access to a phone system, computer, high-speed internet, and video conferencing platforms such as Zoom.
- If you can demonstrate just that, you’ll be on your way to becoming a remote customer service representative.
- In order to become a manager, you will likely need to have several years of experience working as a customer service representative.
It offers the chance to work from anywhere and be part of a team that’s making a real difference for people every day. What makes this job unique is how it blends the need for people skills with the ability to use technology. They use tools like computers and phones and work together with their team to provide the best service possible. For example, during a big sale, they might need more people to answer questions. Therefore, this isn’t just some kind of freelance deal, it’s a proper business spanning a huge industry.
